“Empathy is at the core of effective interpersonal communication.”
GBSSA Conference Presentation 2017
Editor’s note: A First Generation Professional (FGP) is the “first” in their immediate family to earn a 4-year college degree and/or obtain a higher level professional position than what was held by either parent.
It’s almost the end of February, and this is a perfect time to start thinking about how to better connect with others to cultivate a sense of community and belonging. In our social, romantic, professional, and familial relationships, we all strive to be seen and heard through a compassionate and non-judgmental lens.
The MorenoMethod shows first generation professionals that empathy is at the core of effective interpersonal communication. Empathy, is the ability to see a situation or circumstance from another person’s point of view and requires vulnerability, from both the listener and the person seeking to be understood. That is what drives connection. Empathy requires us to take the perspective of someone, without judgment, and be able to communicate that you truly understand their perspective.
Strong interpersonal communication skills are essential in the workplace. You can use these skills when you are requesting a raise or promotion, resolving a dispute, and or just being an active member of your team.
Active listening is one key component of Interpersonal communication. This is demonstrated when a person’s actions and responses reflect that they are truly listening and understanding what the other person is saying.
Key components of active listening are:
Body Language: To communicate that you are listening, it helps if you turn your body directly towards the person you are speaking to. In addition, nodding and saying affirmative words like (uh-huh and yes) while the other person is speaking helps communicate that you are listening to what they are saying.
Listening without interrupting so you can focus on what the person is saying. Avoid thinking about your response right away and just practice listening to what the other person is trying to communicate.
Asking questions for clarification and restating what the other person has just said, to confirm that you fully understood the other person’s perspective.
Remember that active listening does not necessarily mean that you agree with the other individual’s point of view.
If you are first generation professional who would like to improve your interpersonal communication skills, schedule a coaching appointment with me today!
Be well,
